Ascend Archive
[Date Prev][Date Next][Thread Prev][Thread Next][Date Index][Thread Index]
(ASCEND) Re: ascend-users-digest V96 #875
>>Actually, the 800 number now *offers* an alternative way to get priority
>>service when you DO NOT have an Advantage Services contract (the 900
number).
>>You can still use the 800 number for free access to support, and contract
>>access.
>
> I can see how Scott got the wrong impression.
> I recently called tech support myself, and briefly had
> the same thought.
>
>OK, I figured I'd give it a try myself and see what my wife thought. She
>wondered
>what the confusion is all about....?
re: 1-900-# confusion
What confused me is that it suddenly appeared on the voice mail menu and it
came before the option of "4. To speak to an Ascend Support Engineer" or
whatever.
For me, because I can get impatient with voice mail systems, the first
option strikes you right away of hearing 1-900, it isn't until near the end
of the options that you find out you can speak to an Ascend Support Engineer.
Maybe if it first came onto the menu as "If you would like to hear how to
get instant Premium Tech Support by paying a toll charge, press 2" or
something..
By the way, the new voice has become a little less "bubbly" on the Tech
Support menu, which is nice. It offers a bit more of "we have concern for
your problem" attitude then "isn't life just the best.." :)
- Shiloh Costa
MDI Internet Inc.
++ Ascend Users Mailing List ++
To unsubscribe: send unsubscribe to ascend-users-request@bungi.com
To get FAQ'd: <http://www.nealis.net/ascend/faq>