Ascend Archive
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Re: (ASCEND) disconnects
> I have the Max 4004 and am having trouble with disconnects.
Not to pick on one person but...
I *really* hope that people are supplying more information than this when
they contact a company's technical support department! This ranks right up
there with "it don't work, fix it" for usefulness.
How do you know you are having problems with disconnects?
Are you monitoring syslog or the RADIUS accounting messages or customer
complaints? If you are getting customer complaints are you recording
the information on operating system (and revision), network software
(and revision), modem (internal/external, manufacturer, model, and
firmware revision), symptoms (are they seeing the network hang and then
disconnecting or are they seeing a disconnect). Are you trying to match
their reported problems with the syslog or RADIUS accounting messages
to see what the MAX thought the problem was)?
Have you worked with your customers to try some of the already existing
suggestions (if using an X2 modem try using MNP5 instead of V42bis, etc)
to see if they help?
If you are just trying to let off steam, then welcome to the club, but
if you are really trying to get the problems solved, you have to collect
and provide more information.
But that is just a personal opinion.
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