Ascend Archive
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Re: (ASCEND) Firmware for MAX 1800
Re,
On Fri, Nov 07, 1997 at 10:10:07AM -0500, Jason Nealis wrote:
>
> I'm curious, Did you open a TR ticket with Ascend on it, I got the "We
> have never seen that problem before " quote when I reported it. I have
> a hard time believing it was just me.
Not yet. One unit we directly RMAed (but it is still a fact that the
unit served us for a year or so and got this final kick exactly when
upgrading to p13). For all other units we are still investigating.
The bad thing with such dying hardware in daily business is that my
first goal on these incidents is to get the damn thing running again
ASAP - we are no test lab, we are an ISP and our infrastructure serves
customers. Creating a trouble report, however, is hard if the box
is working again. You know this yourself as well and likely better than
we ;)
If we should see the problem one day on an isolated 1800 where we can
repeat the problem without much fuzz we will likely open a TR on this,
but up to now we didn't have a chance to do so. We also haven't heard of
this exact problem before on the list or elsewhere so we weren't sure
if it is a general problem. In the last days however this has changed
as you saw this problem (what btw means that it happens in a very
different hard- and software environment as well) and others saw it
too - it is not any longer just our problem.
Sorry,
Andre.
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