Ascend Archive
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(ASCEND) Phone Lines Vs. Max
I was wondering what kinds of approaches people on the list use
to determine the culprit
when a user or users have difficulty connecting to the Max via
analog modem. We have
Max 4000s and 200s deployed all over the globe. In one case we
had a user staying at a
hotel in Tokyo connecting to our Max 200. He complained that
he could only stay connected
for 10 or 15 minutes at a time. I dialed into the Max from the
states and I could stay connected
for 30 or 45 minutes without a problem. In another case, a
user in Dublin complained that he
could not establish connection at all with the Max 4000 at that
location. He's connected before
so his radius account's ok. I dialed in to the Dublin Max four
times in a row and connected without
incident.
We want to be responsive to our roaming RAS users. But the
bottom line is we don't have much
control over local line conditions in one hotel or other, one
city or other, one country or other. But what
CAN we do to give our users the best odds of succeeding? And
what are some methods people
use to pin-the-tail-on-the-local-circuit?
Your tips are appreciated.
Michael Medwid
Symantec
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