Ascend Archive
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Re: (ASCEND) Advantage Services Contract?
Sorry to be getting back to this so slowly. It is Advantage Service, not
Channel Service, and it took a full week.
I'll look into the info you sent. Should be interesting to see how Ascend
responds.
Thanks,
Tony
----------
> From: Tim Basher <basher@alpha.CES.CWRU.Edu>
> To: ascend-users@max.bungi.com
> Subject: Re: (ASCEND) Advantage Services Contract?
> Date: Saturday, October 25, 1997 8:14 AM
>
> > I have Basic Service on my TNT. Don't believe the overnight on failed
> > components - I've had them take up to a week. Also, call backs seem to
be
> > as timely with Extended Warranty as with Basic Service.
>
> Do you have an "Advantage Service" program or a "Channel Service"
program?
> (i.e. is your contract with Ascend or a reseller)
>
> Assuming this is an "Advantage Service" program, judging from the Ascend
> information <http://www.ascend.com/1823.html> they seem to have promised
> "overnight advance replacement".
>
> Judging by the service agreement <http://www.ascend.com/servagr.html> you
> are owed some credit for their failure to meet their response time. Have
> you tried to pursue this? If so, what was their response?
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