Ascend Archive
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Re: (ASCEND) completely boggled by modem callback

At 09:11 AM 11/19/97 -0600, Matt Crawford wrote:
>Hi, all.
>
>We've got three new Max 4000's we're putting through the paces and
>we're frequently amazed by discrepancies between our expectations and
>reality.  

Please let us know them all - private to me if you prefer. I'll pass
on everything that is relevant (confusing literature, incorrect
information, etc.).

>(The first was that it didn't support XRemote, which the

What is that ? As an XRemote client, or pass-through ?

>salesguy explicitly and clearly said it did, but never mind that one
>for now.)

Well, you should talk to *him* about that.... ;-(

>Modem callback.  Nothing in the documentation prepared us for the
>apparent fact that it just plain doesn't do it.  (Except if the
>caller is running something called Maxlink Pro under Windows 3.11.  I
>think they must have this Maxlink product just so they can say, "yes
>we do modem callback.")

Callback from the MAX to the client after authentication ? Yes it does
do that....I don't see why MaxLink would be needed to support it. I'll
check with Engineering and Product Management to verify that.

>We're trying to have a class of users who, after giving their name
>and password at the prompt, will be hung up on and called back.  Upon
>accepting the return call they should get either a terminal server
>prompt or perhaps go straight into PPP.

I'm sure I've seen that done in the past - my problem was that WIN95 DUN
*cannot* do this...nothing to do with the MAX.

>Is TAC right that this can't be done?  They suggest that we ask our
>sales rep to "generate a feature request."  

I'm not sue what the FR would be for, but....

>Putting aside the fact
>that our sales rep's credibility with us is in the negative numbers
>right now, have others found that feature requests lead to features?

Well, at the risk of sounding sarcastic, check out the number of new
features included with each software release and in the "incremental"
releases - they came from feature requests somewhere.


Kevin


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