No Subject

OK, I figured I'd give it a try myself and see what my wife thought. She
wondered
what the confusion is all about....?

>        Where there were two choices that were clearly "post-sales 
>        tech support", the ACD prompts now give the impression that
>        900-number support is the ONLY option if one does not have
>        an Ascend Advantage contract, since the other choice sounds
>        like "customer service", meaning logistical issues and 
>        paperwork questions, rather than bits, bytes, and DS-3s.

Customer service is the right term since it is the department that will
handle all other issues - RMAs, trouble tickets, general questions - of
a post-sales nature.

The 900-number gives an alternative path to bypass the call-directors, and
the longer wait-times on the 800 number.

>        (Has anyone else noticed that the female voice that comes on 
>        when one is on hold for tech support seems to be barely able 
>        to keep from laughing when she offers the option of leaving 
>        a message for a callback, or am I just imagining things?)        

We asked her to re-record a couple of them. Let me know if you still think
she's "too happy" (I'll break the news to her about todays Stock price ;)


Kevin


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