Ascend Archive
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(ASCEND) Ascend SNMP browser
Hi,
I just tried t follow a link from ascend's web page (outside support).
I ended up at www.loop.org which listed kit@connectnet.com as a point of
contact for the "Ascend SNMP browser". Anyway, I tried to pull down
webcall using ftp://ftp.connectnet.com/pub/wwwcall, which failed because
it's no longer there. A quick review of the Ascend mailing list reveals
a similar request/problem about a year ago (with no response).
Additional searches with Ferret, Altavista, Dejanews, etc. failed to
provide any useful leads. Has the distribution site for this software
changed? Has the software been pulled from public distribution? Am I
just trying to chase down old cruft because I'm 18 months behind
reality? Or, does ascend just not update and verify their own web page
very often?
Also, e-mail to Will Pierce (willp@dreamscape.com) with reference to
buying his web based SNMP software (http://noc.dreamscape.com/aview/) go
unanswered. While I realize that I could probably slap together web
based management tools myself, I don't really have the time to re-invent
the wheel. Besides, I like the idea of buying very reasonably priced
software to help others help themselves (see his web page for a full
explanation).
The reason for all this confusion and tail chasing... we're outsourcing
our customer support and I need to have simple, familiar, customizable,
safe tools for people that will be helping the customers. I'm sure that
I will not be the only person on this list who has done something
similar and I would be interested in hearing how other people have
approached the customer support problem
Thanks, in advance, for any assistance you might be able to provide...
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