RE: (ASCEND) UserTracker

["Troy Settle" <st@i-Plus.net>]

We just watch syslog for that, but usually don't have to, because we can
perform queries against an SQL database, looking up the user's phone number,
which gives us a history of that user's calls for a day, week, or month
(accounting records are injected into the database realtime by our radius
server).  We can see *exactly* why the user isn't getting connected.

HTH,

-Troy



> -----Original Message-----
> From: owner-ascend-users@max.bungi.com
> [mailto:owner-ascend-users@max.bungi.com]On Behalf Of Blaz Zupan
> Sent: Wednesday, January 12, 2000 12:14 PM
> To: ascend-users@bungi.com
> Subject: (ASCEND) UserTracker
>
>
> I haven't yet searched through all the documentation and aos.ascend.com so
> bear with me if I ask something stupid.
>
> Is there an application simmilar to UserTracker for Portmasters available
> for Maxen?
>
> For those who don't know, you can use UserTracker to track user activity.
> For example if you have a support call from a user who can't even get in
> (for example because he uses PAP instead of CHAP or has set a static IP
> instead of allowing us to give him a dynamic IP, etc.) you are usually
> lost because you don't know with NAS he will come on and you don't know
> which port he will come on to be able to monitor his session. With
> UserTracker you can monitor multiple Portmasters and you select the phone
> numbers that calls you want to monitor will be comming from. It displays
> all the data that is comming from this phone numbers (what speed the modem
> connected at and after that the whole PPP negotiation).
>
> This comes in very handy during support calls and I'd really like to find
> something that can do this with Maxen.
>
> Blaz Zupan, blaz@amis.net, http://home.amis.net/blaz/
> Medinet d.o.o., Linhartova 21, 2000 Maribor, Slovenia
>
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