(ASCEND) Correct Nindy Procedure & Tech Support?

[Jim Logan <jim@top.net>]

Ascend's tech support lines must be overloaded!! Tried yesterday to give 
them $3/min for over hour on hold each time (never got a tech - so no 
charge), and been waiting on hold now for 90 minutes - still no tech 
available.  Other people having problems accessing their Tech line?  I 
would think at $3/min they could stick someone there and pay them very well 
<grin>

Anyway, maybe I'll get an answer email before I get thru on the phone line.

The problem, all Pipeline units above sn: 722xxxx, due to larger flash, 
require loading a file larger than 1 Meg to get the flash cleared properly 
via Nindy.  The suggested file on the AOS for doing this is b.m18, yet that 
file isn't above 1 Meg as near as I can tell (latest version of it I have 
found is 6.0.10 and that's 978,190) and doesn't do the job.  If you elect 
to use a file that is larger (example: fb.m18 which is just slightly over 1 
Meg), and then reload the correct version for the pipeline you're trying to 
nindy, the unit reboots up with "Configure Unit" (lost it's serial number). 
I've now had this happen to both a Pipeline 75 and a Pipeline 85 (lost 
their serial numbers).  I know I can get the debug line code to restore the 
units (via tech line if I can ever get in). My question... has anyone used 
Nindy procedure on these newer units with larger flash and had it work 
successfully? If so, what file did you load in via terminal...followed by 
std file for that unit..  What real procedure do you find that works? I 
hate to have to keep calling tech support when one of these units trash out 
after following currently posted procedure on Ascend's site.  It's on the 
newer units that I have any problems with at all.

TIA

PS: If someone at Ascend is listening (I wrote Greg Santos yesterday Email, 
but didn't get any reply), and just wants to send me the register codes via 
Email, the Serial Number on this Pipe85 is:  7406187


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