Ascend Archive
[Date Prev][Date Next][Thread Prev][Thread Next][Date Index][Thread Index]

Re: (ASCEND) Re: What is carrier-class?

Wade Williams of Cisco says,
> Say, 
> "Hi this is Josh.  I think I'm seeing a bug with PPP.  It happens when
> xxxxx.  You can reproduce it every time by xxxxx.  If you'll tell me your
> email address, I'll send you the output of show-tech and the output of
> debug isdn events, debug ppp packet, debug ppp nego, debug isdn q931."
> 
> You tell a guy that, and it'll get his attention.

Bullshit.  And I can say that specifically and authoritatively.  I
had an absolute bug with Cisco's PPP, and the config, debug output,
and the chapter and verse of RFC 1661 that was being violated and on
the other end of the phone were a succession of TAC flak-catchers
who,

Had never heard of PPP, or

Told me my configuration was illegal, or

Didn't know what an RFC was, or

Left inane and irrelevant voicemail and closed the case,

Tried to lie to me about what the RFC said, or

Would not answer simple direct questions about what they had done on
my case so far, or

Said they had to go to the lab and duplicate my configuration -- when
they had allegedly done that a month before, or

[ ... ], or

Said that DE was generating a fix, when in fact DE had never been
informed of my bug.

The problem, which was very simple to describe, went unsolved for
four and a half months until finally I caught them on a day when all
the managers were off to Monterrey for some sort of retreat, and I
wound up talking to a guy who then talked to the developer directly
and got the whole Gordian knot cut.

Does it sound too exaggerated to be believable?  You're with Cisco.
Maybe you have access.  Look up case D38489.  It's been closed
(properly) for over a year now and I still remember the case number.

Unique?  Nope.  Try  G96817.  Once again, there's a specific RFC
chapter and verse which was being violated, and the additional irony
that this RFC was written by a long-time Cisco employee.  And once
again it took 5 months to get a fix.

> Your local SE *does* have the time to ask around on some ...

Don't get me started.  He's a nice enough guy, and not a moron or
anything, but he's in over his head.  He's likely as not to send me
something completely irrelevant that happens to have a couple of key
words in common with my problem description.
__________________________________________________________________
Matt Crawford               crawdad@fnal.gov              Fermilab

++ Ascend Users Mailing List ++
To unsubscribe:	send unsubscribe to ascend-users-request@bungi.com
To get FAQ'd:	<http://www.nealis.net/ascend/faq>
References: