As "pass-the-buck-and-get-off-the-phone" as it may sound, there is a valid reason for doing this. Many bugs are fixed in every maintenance release and due to human nature, it's not always easy to know that a release won't fix your problem without trying it. That is to say, despite everyone's best effort to document bug fixes precisely and despite many years of experience doing that which has made us quite good at it, sometimes things get fixed which won't show up in a bug search. Sometimes someone will be fixing say, IPX, and his fix actually fixes your DECnet because what he discovered was that a subsystem that both IPX and DECnet depend on was what was causing the problem. He fixes it, your problem gets fixed, and it wouldn't have shown up in a bug search. >I just said show me a config from someone else with a 7513 running what I >am and running 11.2.x with an uptime of many weeks and I'll do it. They >couldn't show me that - so why should I take the risk? To expect a TAC engineer to spend time on the phone calling around bothering customers asking them to spend their time and effort to support another of our customers with no relation to them, is at best, unrealistic. As for Cisco's lab routers - those aren't ever in the same configuration for more than a few days. Wade --------------------------------------------------------------------------- Wade Williams "And the trees are all kept equal by Systems Engineer hatchet, axe, and saw." Cisco Systems, Inc. - N. Peart Brentwood, TN 615-221-2918 wwilliam@cisco.com --------------------------------------------------------------------------- ++ Ascend Users Mailing List ++ To unsubscribe: send unsubscribe to ascend-users-request@bungi.com To get FAQ'd: <<A HREF="http://www.nealis.net/ascend/faq">http://www.nealis.net/ascend/faq</A>> </PRE> <!--X-MsgBody-End--> <!--X-Follow-Ups--> <HR> <STRONG>Follow-Ups</STRONG>: <UL> <LI><STRONG><A HREF="msg10556.html">Re: (ASCEND) Ascend stock</A></STRONG></LI> <UL> <LI><EM>From</EM>: Josh Bailey <joshb@xtra.co.nz></LI> </UL> </UL> <!--X-Follow-Ups-End--> <!--X-References--> <!--X-References-End--> <!--X-BotPNI--> <HR> <UL> <LI>Prev by Date: <STRONG><A HREF="msg10556.html">Re: (ASCEND) Ascend stock</A></STRONG> </LI> <LI>Next by Date: <STRONG><A HREF="msg10551.html">Re: (ASCEND) Ascend stock (fwd)</A></STRONG> </LI> <LI>Prev by thread: <STRONG><A HREF="msg10545.html">Re: (ASCEND) Ascend stock</A></STRONG> </LI> <LI>Next by thread: <STRONG><A HREF="msg10556.html">Re: (ASCEND) Ascend stock</A></STRONG> </LI> <LI>Index(es): <UL> <LI><A HREF="maillist.html#10555"><STRONG>Main</STRONG></A></LI> <LI><A HREF="thrd230.html#10555"><STRONG>Thread</STRONG></A></LI> </UL> </LI> </UL> <!--X-BotPNI-End--> <!--X-User-Footer--> <!--X-User-Footer-End--> </BODY> </HTML>