Bullshit. And I can say that specifically and authoritatively. I had an absolute bug with Cisco's PPP, and the config, debug output, and the chapter and verse of RFC 1661 that was being violated and on the other end of the phone were a succession of TAC flak-catchers who, Had never heard of PPP, or Told me my configuration was illegal, or Didn't know what an RFC was, or Left inane and irrelevant voicemail and closed the case, Tried to lie to me about what the RFC said, or Would not answer simple direct questions about what they had done on my case so far, or Said they had to go to the lab and duplicate my configuration -- when they had allegedly done that a month before, or [ ... ], or Said that DE was generating a fix, when in fact DE had never been informed of my bug. The problem, which was very simple to describe, went unsolved for four and a half months until finally I caught them on a day when all the managers were off to Monterrey for some sort of retreat, and I wound up talking to a guy who then talked to the developer directly and got the whole Gordian knot cut. Does it sound too exaggerated to be believable? You're with Cisco. Maybe you have access. Look up case D38489. It's been closed (properly) for over a year now and I still remember the case number. Unique? Nope. Try G96817. Once again, there's a specific RFC chapter and verse which was being violated, and the additional irony that this RFC was written by a long-time Cisco employee. And once again it took 5 months to get a fix. > Your local SE *does* have the time to ask around on some ... Don't get me started. He's a nice enough guy, and not a moron or anything, but he's in over his head. He's likely as not to send me something completely irrelevant that happens to have a couple of key words in common with my problem description. __________________________________________________________________ Matt Crawford crawdad@fnal.gov Fermilab ++ Ascend Users Mailing List ++ To unsubscribe: send unsubscribe to ascend-users-request@bungi.com To get FAQ'd: <<A HREF="http://www.nealis.net/ascend/faq">http://www.nealis.net/ascend/faq</A>> </PRE> <!--X-MsgBody-End--> <!--X-Follow-Ups--> <!--X-Follow-Ups-End--> <!--X-References--> <HR> <STRONG>References</STRONG>: <UL> <LI><STRONG><A HREF="msg10601.html">(ASCEND) Re: What is carrier-class?</A></STRONG></LI> <UL> <LI><EM>From</EM>: Wade Williams <wwilliam@cisco.com></LI> </UL> </UL> <!--X-References-End--> <!--X-BotPNI--> <HR> <UL> <LI>Prev by Date: <STRONG><A HREF="msg10610.html">RE: (ASCEND) Pipeline 50 IPX routing over ISDN fails to bring up link</A></STRONG> </LI> <LI>Next by Date: <STRONG><A HREF="msg10609.html">(ASCEND) Re: What is carrier-class?</A></STRONG> </LI> <LI>Prev by thread: <STRONG><A HREF="msg10609.html">(ASCEND) Re: What is carrier-class?</A></STRONG> </LI> <LI>Next by thread: <STRONG><A HREF="msg10583.html">(ASCEND) Proxy Radius</A></STRONG> </LI> <LI>Index(es): <UL> <LI><A HREF="maillist.html#10612"><STRONG>Main</STRONG></A></LI> <LI><A HREF="thrd236.html#10612"><STRONG>Thread</STRONG></A></LI> </UL> </LI> </UL> <!--X-BotPNI-End--> <!--X-User-Footer--> <!--X-User-Footer-End--> </BODY> </HTML>