I'll look into the info you sent. Should be interesting to see how Ascend responds. Thanks, Tony ---------- > From: Tim Basher <basher@alpha.CES.CWRU.Edu> > To: ascend-users@max.bungi.com > Subject: Re: (ASCEND) Advantage Services Contract? > Date: Saturday, October 25, 1997 8:14 AM > > > I have Basic Service on my TNT. Don't believe the overnight on failed > > components - I've had them take up to a week. Also, call backs seem to be > > as timely with Extended Warranty as with Basic Service. > > Do you have an "Advantage Service" program or a "Channel Service" program? > (i.e. is your contract with Ascend or a reseller) > > Assuming this is an "Advantage Service" program, judging from the Ascend > information <<A HREF="http://www.ascend.com/1823.html">http://www.ascend.com/1823.html</A>> they seem to have promised > "overnight advance replacement". > > Judging by the service agreement <<A HREF="http://www.ascend.com/servagr.html">http://www.ascend.com/servagr.html</A>> you > are owed some credit for their failure to meet their response time. Have > you tried to pursue this? If so, what was their response? > ++ Ascend Users Mailing List ++ > To unsubscribe: send unsubscribe to ascend-users-request@bungi.com > To get FAQ'd: <<A HREF="http://www.nealis.net/ascend/faq">http://www.nealis.net/ascend/faq</A>> ++ Ascend Users Mailing List ++ To unsubscribe: send unsubscribe to ascend-users-request@bungi.com To get FAQ'd: <<A HREF="http://www.nealis.net/ascend/faq">http://www.nealis.net/ascend/faq</A>> </PRE> <!--X-MsgBody-End--> <!--X-Follow-Ups--> <!--X-Follow-Ups-End--> <!--X-References--> <!--X-References-End--> <!--X-BotPNI--> <HR> <UL> <LI>Prev by Date: <STRONG><A HREF="msg10679.html">(ASCEND) Testing Performance of Ascend P-130 vs Cisco 2503</A></STRONG> </LI> <LI>Next by Date: <STRONG><A HREF="msg10674.html">Re: (ASCEND) P130 SNMP Problem?</A></STRONG> </LI> <LI>Prev by thread: <STRONG><A HREF="msg10117.html">Re: (ASCEND) Advantage Services Contract?</A></STRONG> </LI> <LI>Next by thread: <STRONG><A HREF="msg09913.html">(ASCEND) Cause code 34</A></STRONG> </LI> <LI>Index(es): <UL> <LI><A HREF="maillist.html#10680"><STRONG>Main</STRONG></A></LI> <LI><A HREF="thrd213.html#10680"><STRONG>Thread</STRONG></A></LI> </UL> </LI> </UL> <!--X-BotPNI-End--> <!--X-User-Footer--> <!--X-User-Footer-End--> </BODY> </HTML>