Re: (ASCEND) Who should I talk to?

[Peter Lalor <plalor@infoasis.com>]

>  > <snip>
>  >
>  > >Now, Lucent owes me a replacement 56K modem card on the old contract on
>  > >the ticket they had closed without informing me.
>  > >
>  > >So who do I talk to?
>  >
>  > Your sales rep. Mine has been invaluable in making things right,
>  > although TAC (in the Ascend days) has also swapped out a bad card for
>  > me (after considerable time had passed).
>  >
>  > I don't have and never did have a service contract.
>
>Agreed, the sales rep can really help, though I have made a few friends in
>TAC also. I also have never had a support contract and have gotten along
>famously. The day has come though where my trusted sales rep has decided
>the company has gone to shit and left though. I think that says it all
>right there...  I figure it won't take long before Lucent aquires the
>deserved reputation and starts loosing customers en masse.

Well, my new sales rep is a Livingston guy, and he's great.

I dunno... I just haven't had too many problems lately. Maybe I 
should mess with something... <clik clik clik> ... okay, just put 
TAOS 8.0.1 on a TNT. That should do it. ;-)


Peter Lalor           Infoasis
plalor@infoasis.com   http://www.infoasis.com/
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