Re: (ASCEND) Who should I talk to?

[Andy Walden <andy@tigerteam.net>]

> <snip>
> 
> >Now, Lucent owes me a replacement 56K modem card on the old contract on
> >the ticket they had closed without informing me.
> >
> >So who do I talk to?
> 
> Your sales rep. Mine has been invaluable in making things right, 
> although TAC (in the Ascend days) has also swapped out a bad card for 
> me (after considerable time had passed).
> 
> I don't have and never did have a service contract.

Agreed, the sales rep can really help, though I have made a few friends in
TAC also. I also have never had a support contract and have gotten along
famously. The day has come though where my trusted sales rep has decided
the company has gone to shit and left though. I think that says it all
right there...  I figure it won't take long before Lucent aquires the
deserved reputation and starts loosing customers en masse.

andy



--
-----------------------------------------------------------------------
Andy Walden                        Work Email: andy@mtco.com.
Network Administrator, 		   Pers Email: andy@netimagination.com.
MTCO Communications		   Phone: (800) 859-6826
"A little nonsense now and then, is relished by the wisest men."
						-Willi Wonka



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