Re: (ASCEND) Max 6000 problems.

["Ahsan Khan" <ahsank@one.net.pk>]

I have done a mistake once to get a MaxTnT and I have come to know that its
full of Bugs.. :-((((

But I have learn a lot from this Box and also the support of the company, I
have faced some Great Problem in case of setting V.90 Issue and now I am
praying that This box should work till I got My CISCO 5300 and I will be
relaxed..

        So Piss off on This Technology.

With Regards
Ahsan Khan
Sr. System Admin
Internet Division (OneNet)
Sun Communication Pvt. Ltd.
http://www.one.net.pk


----- Original Message -----
From: "Steve Rothanburg" <srothan@soc.lib.md.us>
To: <ascend-users@bungi.com>
Sent: Tuesday, March 28, 2000 11:48 PM
Subject: (ASCEND) Max 6000 problems.


> Well, since I'm still in the queue for an engineer to call me back I'll
> ask my questions here instead.
>
> First, I'd like to say that we actually have a support contract with
> Ascend/Lucent and having to wait a week and never receiving a call back
> from an engineer is really pissing me off. I've been waiting for a RMA
> number on an ethernet card for a TNT for well over a month and now I've
> got a stack of 7 6000's with a laundry list of problems. The person that
> answered the phone at Lucent said "I'm sorry, but I can't do anything
> for you. If you want you can call our 900 number for faster service."
> Are you saying that now we have to pay by the minute if we need to talk
> to someone this week? Even after we pay for a service contract?
>
> Ok, enough of that. We discovered that if you do an SNMP query for the
> routing table in a Max 6000 running 8.0.1 software (tbaxkh.m60) it
> returns the wrong IF number for most routes. We had this problem in the
> TNT's in the 2.x series code also. I did check a TNT this morning and it
> looks right.
>
> A while back I RMA'd a 6000 that died a few days after we put it at a
> site. The replacement now refuses to route IP. I also have 6 more 6000's
> that showed a variety of ethernet weirdness at customer sites. One is so
> far gone that I can't get it to take a TFTP load over the ethernet. The
> usual symptoms from the rest are ethernet ports that just stop working.
> They just seem to stop sending and receiving packets. On a couple of
> them I can reset the router and have it run for a day before it happens
> again. A few of them don't work at all at customer sites but with the
> exception of the one that won't tftp, they all seem to work fine on the
> bench here.
>
> Does any one know if there is another vendor worth moving to? We are
> considering Cisco we haven't heard anything about their dialup stuff.
> Right now our modem pools are actually kind of small (16 modems in most
> of our sites) and i don't honestly know if they're likely to grow much
> (we provide free text mode access to the internet for the residents of
> the state of Maryland via telnet into a computer running lynx.) We're
> even considering some options to bring all of the remote dialup access
> into a few (or just 1) TNT's and replace all of the 6000's with
> something for frame relay access. One of the reasons we bought Ascend
> hardware to begin with is the port density and the integrated CSU/DSU's.
> I always hated using a separate CSU with the cisco 2501's.
>
> Any suggestions other than "look for a new job?" I hear forestry is
> nice...
>
> Steve Rothanburg
> Sailor Operations Center
> www.sailor.lib.md.us
> srothan@soc.lib.md.us
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