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Re: (ASCEND) re: Ascend's Comedy Voice-Mail
At 06:34 PM 11/1/97 -0500, Clifford Donley wrote:
>At 02:02 PM 11/1/97 -0800, Shiloh Costa wrote:
>>>
>>> (Has anyone else noticed that the female voice that comes on
>>> when one is on hold for tech support seems to be barely able
>>> to keep from laughing when she offers the option of leaving
>>> a message for a callback, or am I just imagining things?)
>>
>>You are not imagining things. I hear it the same way. Actually its kind
>>of annoying, because usually when you are calling Tech Support, you are in
>>a very frustrated mood, and the last thing you want to hear is some
>>automated recording where the person is just about to crack up laughing -
>>and it does sound that way. Kind of ridiculous.
>
>It's probably supposed to be bubbly enthusiasm. Doesn't work.
No, it's natural. Call in to our main number sometimes and see if you get her.
That's her normal voice.
>When I call a support desk, all I want to hear is that I'm in the queue and
>how long the anticipated wait is. I don't want to hear elevator music,
>promos, the chairman's remarks to shareholders, or anything but a
>reassuring comment every minute or two telling me the status of the queue.
I know she doesn't do a count-down, but I think otherwise that's pretty much
what she does.
Kevin
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