Re: (ASCEND) Max 4004 Modem Tones

[Brian Pavane <bpavane@liii.com>]

Jim,

I don't know why your max would start spitting out diffrent tones unless
you upgraded the software/firmware or something changed with your PRI
provider.  What I would suggest at least for the time being is to have
your customers place three commas after the phone number.  This seems to
fix troublesome modems in general, and I assume would help with your
problem as well.  I've seen modems, especially USR Robotics, that have
trouble connecting to my Max unless I place those commas after the phone
number in DUN.  I've seen other USR Robotics that work just fine.  Anyone
want to comment on other modems they've found to hiccup on the Ascend
tones?


On Tue, 9 Mar 1999, Jim Williams wrote:

> Anyone who can provide help on this would be greatly appreciated...
> 
> We have a max 4004 with release 6.1.7 software, 2 PRIs and 48 modems (12
> port 56K modem modules).  The problem is that 2 weeks ago, I started
> getting what sounds like dial tone (I think it is like K56Flex modem tone)
> followed by the V.90 bleep.  Prior to this, I was just getting the V.90
> bleep and on all my other V.90 boxes, I only get the V.90 bleep.  I have
> not changed anything on the first max!!!  It is severely affecting modem
> connections...is there a place in the software to get rid of the initial
> modem tone, i.e turn it off, or get by that with my users?  Not sure why
> one minute the v.90 bleep is all that is there and next it is now getting
> a dialtone sound during that silence phase before the v.90 bleep.
> 
> TIA,
> 
> Jim Williams                  Ntrnet Systems, Inc.
> President/CEO                 Research Triangle Park, NC
> jaw12@ntrnet.net              (919)484-0504 fax(919)484-0782
> 
> 
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-Brian Pavane
 Technical Support, Data Services
 Long Island Information, Inc.
 Gillette Global Network, Inc.

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