Re: (ASCEND) 4048 Reboots again!!!!

["john" <jr@lor.net>]

Kirk,
I conplained enough to ascend that they sent me a new box. Actually I tried
another access box for a trial just so my customers could connect to our
services. I will be putting the new max into service today with 7.0.3. When
ascend looked at my equipment, they said that it was being physically
shutdown. Such as turning the power off, loosing power, bad cord, etc...
Anyhow, I have a ups, tried new cords, and everything. When the box would
get ready to reboot, I could hear the fans get faster, so I thought that it
was due to lack of power from the power supply. The box worked well with
one t-1, but I started having troubles after adding a second t-1. You might
try to run the box on just one T-1, if you can, and see if the rebooting
problem persists. I'll let you know if I have problems with 7.0.3.
----------
> From: Kirk Rogers <Kirk.Rogers@trw.com>
> To: jr@lor.net
> Cc: ascend-users@bungi.com
> Subject: RE: (ASCEND) 4048 Reboots again!!!!
> Date: Friday, March 26, 1999 10:22 AM
> 
> John,
> Did you get a resolution to your problem?  Our boxes are continuing to
> reset, which Ascend has confirmed is a bug associated to AppleTalk.  My
own
> assessment based on customer experience, the problem increased as more of
my
> customers starting using ARA 3.0 tunneling through IP.  I can almost
> guarantee that the ARA 3.0 client connections are reeking havoc on
Ascends
> code. 
> Ascend has given us 6.1.24e20 which slowed the frequency of resets, but
the
> MAXen continue to reset about every 4-5 days.  We're now waiting for
another
> reset so I can send the coredump image to their engineers.
> 
> Kirk
> 
> 
> 	-----Original Message-----
> 	From:	john [mailto:jr@lor.net]
> 	Sent:	Monday, March 01, 1999 9:31 AM
> 	To:	Kirk Rogers
> 	Cc:	ascend-users@bungi.com
> 	Subject:	Re: (ASCEND) 4048 Reboots again!!!!
> 
> 	Tech support is getting back to me. They say the max seems that it
> is being
> 	shut off. I disconnected it from the ups and plugged it directly
> into a
> 	wall outlet and it still reboots. I'm running the default protocols
> and
> 	haven't changed a thing since september of last year. It started
> rebooting
> 	in november and as time goes by, the reboots are more frequent. I
> did get a
> 	code 51 a few times which I think means out of resources. Last night
> it was
> 	rebooting while it was booting. I think I'll try a new power cord.
> 
> 	----------
> 	> From: Kirk Rogers <Kirk.Rogers@trw.com>
> 	> To: jr@lor.net
> 	> Cc: ascend-users@bungi.com
> 	> Subject: RE: (ASCEND) 4048 Reboots again!!!!
> 	> Date: Monday, March 01, 1999 11:35 AM
> 	> 
> 	> John,
> 	> I am experiencing the same thing.  It looks like I have a memory
> problem
> 	> associated to protocols, in particular, AppleTalk...what protocols
> are
> 	you
> 	> running?
> 	> 
> 	> Kirk
> 	> 
> 	> 
> 	> 	-----Original Message-----
> 	> 	From:	john [mailto:jr@lor.net]
> 	> 	Sent:	Sunday, February 28, 1999 2:01 PM
> 	> 	To:	ascend-users@bungi.com
> 	> 	Subject:	(ASCEND) 4048 Reboots again!!!!
> 	> 
> 	> 	Here we go again.  4048/6.1.7
> 	> 	This stupid overpriced box has rebooted 12 times today all
> by
> 	> itself. I can
> 	> 	tell when it does this just by listening to the fans. The
> fans seem
> 	> to go a
> 	> 	little faster for a second and then bam, reboot. Any ideas
> on this?
> 	> I've
> 	> 	had nothing but problems for the last 2 months with this box
> and
> 	> it's not
> 	> 	even 6 months old. I'm currently looking for alternative
> routes of
> 	> access
> 	> 	for my customers (the one's that I still have). Has anyone
> ever used
> 	> a
> 	> 	rascom? Rascom claims that they are nearly twice as fast as
> cisco
> 	> and
> 	> 	ascend with a guaranteed 99.9% uptime (<--I will beleive
> that when I
> 	> see
> 	> 	it).
> 	> 
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