RE: (ASCEND) Who should I talk to?

[Joe Shaw <jshaw@insync.net>]

I quit using Ascend hardware after 4 years of working with it.  The
problems are always the same.  Lousy support, crappy hardware, and tons of
excuses about why bugs don't get fixed but there are a ton of new 
features.  The Pipeline family is probably the only line they haven't
totally screwed yet.

--
Joseph W. Shaw - jshaw@insync.net    
Computer Security Consultant and Programmer
Free UNIX advocate - "I hack, therefore I am."

On Fri, 18 Feb 2000, Charley Webb wrote:

>   I hate to say this, but considering Lucent's history, the max unit just 
> became the most useless trash around.  The only thing Lucent want's to see 
> is a hefty bottom line, and for us 'small' company's, well we will just 
> vanish sometime soon, at least that's lucent's opinion. If anyone has a 
> solution for a decent dial-up server, please let me know. As long as the 
> company who makes it doesn't start charging through the roof  for warranty 
> or repair. I was impressed to talk with Lucent about a 6000 server that the 
> power supply went bad on, because it was over 90 days old, and I didn't 
> have a warranty contract with them, Lucent would not do anything for me. 
> What I cant believe is that when you spend that kind of money on hardware, 
> 90 days is BS. The only I am thinking of, because of my electronics 
> background, is attempting to repair it myself..... Just another thing to 
> add to the list of what an ISP is expected to do I suppose...
> 
> 
> 
> At 09:48 PM 2/17/00 -0800, Daniel J. Vance wrote:
> >Geeze Tony,
> >
> >You really got burned.  I hope someone from Lucent is reading this list.
> >
> >On another note, I have waited over 3 weeks for a return phone call on tech
> >support for one of our Ascend Max 6096s.  I'm wondering if I should start
> >using another RAS.
> >
> >Sincerely,
> >Daniel J. Vance
> >
> >-----Original Message-----
> >From: owner-ascend-users@max.bungi.com
> >[mailto:owner-ascend-users@max.bungi.com]On Behalf Of Tony Ray
> >Sent: Thursday, February 17, 2000 6:27 PM
> >To: ascend-users@max.bungi.com
> >Subject: (ASCEND) Who should I talk to?
> >
> >
> >If anyone knows who I should talk to at Lucent, you'll have my undying
> >thanks.
> >
> >In December I called TACS because I had a 56K modem card on my TNT
> >resetting by itself ever 5-10 days.  TACS gave me a whole list of things
> >to do before they would give my an RMA under my service contract.
> >
> >After reloading the card, waiting, moving the card, waiting, a new
> >problem developed.  Ever few days all the ethernet ports would stop
> >responding including the one on the controller.  Hard booting the box
> >would provide a temporary solution.
> >
> >By now it is January and I receive shipment on another TNT box (my
> >second) so I move the card into the new box to see if it will reset.
> >Instead the ethernet ports stopped functioning.  Hm...
> >
> >Waiting a couple weeks after removing the card altogether, no problem
> >shows up in either box.
> >
> >Now I call Lucent and they tell me the trouble ticket has been closed.
> >That was news to me since no one at TACS had called me.  Okay, open
> >another ticket I say.  No, can't do, my service contract ran out one
> >week ago.  Why hadn't I received a renewal notice I ask.  Because Lucent
> >no longer offers that contract.  BUT, they have a new one that cost
> >exactly 50% more and offers half the service.
> >
> >Reluctantly, I give the salesman two credit card numbers and the amount
> >to put on each.  He calls me back the next day and says they didn't go
> >through - he had put the wrong amounts on the cards, knew it because he
> >had the numbers right in front of him and couldn't figure out what to
> >do.  I told him to credit back the money he had put on the cards and
> >forget the contract.  (Good used TNT parts are cheaper than the contract
> >on two TNT boxes anyway so I bought a used TNT full of cards instead -
> >works great).
> >
> >Now, Lucent owes me a replacement 56K modem card on the old contract on
> >the ticket they had closed without informing me.
> >
> >So who do I talk to?
> >
> >Thanks,
> >
> >Tony
> >++ Ascend Users Mailing List ++
> >To unsubscribe: send unsubscribe to ascend-users-request@bungi.com
> >To get FAQ'd:   <http://www.nealis.net/ascend/faq>
> >
> >++ Ascend Users Mailing List ++
> >To unsubscribe: send unsubscribe to ascend-users-request@bungi.com
> >To get FAQ'd:   <http://www.nealis.net/ascend/faq>
> 
> 
> ++ Ascend Users Mailing List ++
> To unsubscribe:	send unsubscribe to ascend-users-request@bungi.com
> To get FAQ'd:	<http://www.nealis.net/ascend/faq>
> 

++ Ascend Users Mailing List ++
To unsubscribe:	send unsubscribe to ascend-users-request@bungi.com
To get FAQ'd:	<http://www.nealis.net/ascend/faq>