RE: (ASCEND) Who should I talk to?

["Troy Settle" <troy@picus.com>]

I have a name and number somewhere...  email me privately, and I'll call
this guy and forward your information.

As for Lucent/Ascend.  Ascend was great until it started expending it's
efforts in marketing.  I remember 3 years ago, you could easily find
information on their web site.  When you called support, you generally got
a call director in 2 minutes, and an engineer in less than 5.

Ascend at the time had the largest install base (or so I was told), and
with Lucent borging them and Livingston, I'd say that Lucent now has the
largest install base for sure.  I don't see any way they can justify the
crappy service they're giving us. After all, we're the ones paying
hundreds of thousands or even millions on their equipment.  They got our
money, we should be able to expect much better support than they are
giving us.

As for alternatives, I was in our equipment bay until 2:30 last night
installing a Nortel CVX1800.  I tell ya, this box is sweet.  After 6 years
with FreeBSD, and 4 years with Cisco and Ascend, I picked up all the
basics of their UI in no time flat.  This thing has a huge feature set,
and I think I'm in love.  (their software leaves a bit to be desired...
reccomended management suite only runs on Solaris, and interfaces via a
java console).  All in all, I'd say I'm liking Nortel.


-Troy




** -----Original Message-----
** From: owner-ascend-users@max.bungi.com
** [mailto:owner-ascend-users@max.bungi.com]On Behalf Of Joe Shaw
** Sent: Friday, February 18, 2000 9:49 AM
** To: Charley Webb
** Cc: dvance@rvi.net; tony@turbonet.com; ascend-users@max.bungi.com;
** Ascend List
** Subject: RE: (ASCEND) Who should I talk to?
**
**
**
** I quit using Ascend hardware after 4 years of working with it.  The
** problems are always the same.  Lousy support, crappy hardware,
** and tons of
** excuses about why bugs don't get fixed but there are a ton of new
** features.  The Pipeline family is probably the only line they haven't
** totally screwed yet.
**
** --
** Joseph W. Shaw - jshaw@insync.net
** Computer Security Consultant and Programmer
** Free UNIX advocate - "I hack, therefore I am."
**
** On Fri, 18 Feb 2000, Charley Webb wrote:
**
** >   I hate to say this, but considering Lucent's history, the
** max unit just
** > became the most useless trash around.  The only thing Lucent
** want's to see
** > is a hefty bottom line, and for us 'small' company's, well
** we will just
** > vanish sometime soon, at least that's lucent's opinion. If
** anyone has a
** > solution for a decent dial-up server, please let me know. As
** long as the
** > company who makes it doesn't start charging through the roof
**  for warranty
** > or repair. I was impressed to talk with Lucent about a 6000
** server that the
** > power supply went bad on, because it was over 90 days old,
** and I didn't
** > have a warranty contract with them, Lucent would not do
** anything for me.
** > What I cant believe is that when you spend that kind of
** money on hardware,
** > 90 days is BS. The only I am thinking of, because of my electronics
** > background, is attempting to repair it myself..... Just
** another thing to
** > add to the list of what an ISP is expected to do I suppose...
** >
** >
** >
** > At 09:48 PM 2/17/00 -0800, Daniel J. Vance wrote:
** > >Geeze Tony,
** > >
** > >You really got burned.  I hope someone from Lucent is
** reading this list.
** > >
** > >On another note, I have waited over 3 weeks for a return
** phone call on tech
** > >support for one of our Ascend Max 6096s.  I'm wondering if
** I should start
** > >using another RAS.
** > >
** > >Sincerely,
** > >Daniel J. Vance
** > >
** > >-----Original Message-----
** > >From: owner-ascend-users@max.bungi.com
** > >[mailto:owner-ascend-users@max.bungi.com]On Behalf Of Tony Ray
** > >Sent: Thursday, February 17, 2000 6:27 PM
** > >To: ascend-users@max.bungi.com
** > >Subject: (ASCEND) Who should I talk to?
** > >
** > >
** > >If anyone knows who I should talk to at Lucent, you'll have
** my undying
** > >thanks.
** > >
** > >In December I called TACS because I had a 56K modem card on my TNT
** > >resetting by itself ever 5-10 days.  TACS gave me a whole
** list of things
** > >to do before they would give my an RMA under my service contract.
** > >
** > >After reloading the card, waiting, moving the card, waiting, a new
** > >problem developed.  Ever few days all the ethernet ports would stop
** > >responding including the one on the controller.  Hard
** booting the box
** > >would provide a temporary solution.
** > >
** > >By now it is January and I receive shipment on another TNT box (my
** > >second) so I move the card into the new box to see if it will reset.
** > >Instead the ethernet ports stopped functioning.  Hm...
** > >
** > >Waiting a couple weeks after removing the card altogether,
** no problem
** > >shows up in either box.
** > >
** > >Now I call Lucent and they tell me the trouble ticket has
** been closed.
** > >That was news to me since no one at TACS had called me.  Okay, open
** > >another ticket I say.  No, can't do, my service contract ran out one
** > >week ago.  Why hadn't I received a renewal notice I ask.
** Because Lucent
** > >no longer offers that contract.  BUT, they have a new one that cost
** > >exactly 50% more and offers half the service.
** > >
** > >Reluctantly, I give the salesman two credit card numbers
** and the amount
** > >to put on each.  He calls me back the next day and says
** they didn't go
** > >through - he had put the wrong amounts on the cards, knew
** it because he
** > >had the numbers right in front of him and couldn't figure
** out what to
** > >do.  I told him to credit back the money he had put on the cards and
** > >forget the contract.  (Good used TNT parts are cheaper than
** the contract
** > >on two TNT boxes anyway so I bought a used TNT full of
** cards instead -
** > >works great).
** > >
** > >Now, Lucent owes me a replacement 56K modem card on the old
** contract on
** > >the ticket they had closed without informing me.
** > >
** > >So who do I talk to?
** > >
** > >Thanks,
** > >
** > >Tony
** > >++ Ascend Users Mailing List ++
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** > >To get FAQ'd:   <http://www.nealis.net/ascend/faq>
** > >
** > >++ Ascend Users Mailing List ++
** > >To unsubscribe: send unsubscribe to ascend-users-request@bungi.com
** > >To get FAQ'd:   <http://www.nealis.net/ascend/faq>
** >
** >
** > ++ Ascend Users Mailing List ++
** > To unsubscribe:	send unsubscribe to ascend-users-request@bungi.com
** > To get FAQ'd:	<http://www.nealis.net/ascend/faq>
** >
**
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**

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