Re: (ASCEND) Who should I talk to?

[Peter Lalor <plalor@infoasis.com>]

>From: Tony Ray <tony@turbonet.com>
>
>In December I called TACS because I had a 56K modem card on my TNT
>resetting by itself ever 5-10 days.  TACS gave me a whole list of things
>to do before they would give my an RMA under my service contract.

<snip>

>Now I call Lucent and they tell me the trouble ticket has been closed.
>That was news to me since no one at TACS had called me.  Okay, open
>another ticket I say.  No, can't do, my service contract ran out one
>week ago.  Why hadn't I received a renewal notice I ask.  Because Lucent
>no longer offers that contract.  BUT, they have a new one that cost
>exactly 50% more and offers half the service.

<snip>

>Now, Lucent owes me a replacement 56K modem card on the old contract on
>the ticket they had closed without informing me.
>
>So who do I talk to?

Your sales rep. Mine has been invaluable in making things right, 
although TAC (in the Ascend days) has also swapped out a bad card for 
me (after considerable time had passed).

I don't have and never did have a service contract.


Peter Lalor           Infoasis
plalor@infoasis.com   http://www.infoasis.com/
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