Ascend Archive
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Re: (ASCEND) BGP 4 ?

At 08:26 AM 11/25/97 -0700, Joseph Hickman wrote:
>On Tue, 25 Nov 1997, Matt Holdrege wrote:
>
>[snip]
>> No Cisco router can come close to what the GRF can do. It's a joke to even
>
>	I doubt that.  Just because it's the competition doesn't mean
>they can't match or surpass you. 

Agreed, they might one day have a product to compare (the 12000?). Currently 
they don't (my opinion too :-). 

> That's one of the first rules of the
>road. It's not a joke to compare them, especially when it's my job to do
>that. 

But Matt has a valid opinion, he didn't say you *can't* compare. Maybe you 
didn't like how he replied to _you_, in that case you could have made a
private 
reply to him...give him chance to explain.

On the list, we discuss stuff like this, but it's not meant to be a formal 
ask-Ascend list, that's what Customer Service/Support is for. We should
discuss
merits and features and details, not "tone of voice".

>You might not like it, you might not even care, but I am the
>customer. Make me happy or you make me leave.  

Hmm. It doesn't seem likely to happen when you have already decided that a
mid-end Cisco can compare to the GRF. Most other people compare it to the
high end stuff and even stuff that they are still yet to make....I have
to admit that I would smile too when told that a mid-end Cisco compares to
the GRF *UNLESS* you're making an apples/oranges comparison...

>What is a joke is your
>comment that it's a joke to compare.  Either you don't know anything about
>customer service or you chose to ignore it.

This is NOT customer service. This is a discussion list. We are mostly 
engineers, not Customer Service representatives. You *are* allowed to
disagree - all we ask is to avoid profanity and personal attacks.

>> try to compare them. The highest end Cisco router costs far more than a
>> GRF. And Cisco has a fair amount of BGP bugs which may or may not affect 
>> you.
>
>	The Ascend Maxen series have a fair amount of bugs too that may
>or may not affect me.  

True. Conclusion: Everyone has bugs.....even Cisco ;)

>I'm not looking for the highest end Cisco.  I'm
>looking for something that compares.  

On what terms : performance/features/price?

>And the Cisco router they had me
>look at was comparable to the GRF and about $20K less.  

And that was.....?

>I can assure you
>that we looked at that with more than just a raised eyebrow.

Now let's all raise our eyebrows...WHAT WAS IT ???????

>> Maybe you are thinking of a low end Cisco?
>
>	No, I wasn't.  

Aha, so it's a mid-end Cisco....getting closer....

>And you know what's odd, it wasn't even a Cisco
>rep that compared the differences.  It was someone wanting us to buy
>bandwidth. They resell Ascend equipment and they resell Cisco.  Eeks! I
>guess that says something, doesn't it?

Yes, it tells me that they want to sell you a Cisco for whatever application
you were looking....maybe it *IS* the best fit in that example. Maybe a
niche that we don't even compete in? 

"They resell Ascend equipment", so they presumably also think the Ascend
stuff 
fits better in other cases....

>	If I had answered a customer of mine like you just did, I rather
>think that I'd be fired just now.  Think before you speak.  You make a 
>much more grandious impression when you do.  Food for thought.

I want to say something like "lighten up Joseph 8^)", but then I might get
fired too....


Kevin


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