Re: (ASCEND) Max 6000 problems.

[Peter Lalor <plalor@infoasis.com>]

>From: Steve Rothanburg <srothan@soc.lib.md.us>
>
>First, I'd like to say that we actually have a support contract with
>Ascend/Lucent and having to wait a week and never receiving a call back
>from an engineer is really pissing me off. I've been waiting for a RMA
>number on an ethernet card for a TNT for well over a month and now I've
>got a stack of 7 6000's with a laundry list of problems. The person that
>answered the phone at Lucent said "I'm sorry, but I can't do anything
>for you. If you want you can call our 900 number for faster service."
>Are you saying that now we have to pay by the minute if we need to talk
>to someone this week? Even after we pay for a service contract?

Hey Lucent, this is no good. Ascend's dubious response time has 
gotten worse since you took the helm, and you're driving people to 
other platforms. If you want to take on Cisco, understand that Class 
A support is a must.

>Ok, enough of that. We discovered that if you do an SNMP query for the
>routing table in a Max 6000 running 8.0.1 software (tbaxkh.m60) it
>returns the wrong IF number for most routes. We had this problem in the
>TNT's in the 2.x series code also. I did check a TNT this morning and it
>looks right.

Ugh. I remember that form the TNT 2.x days too. Perhaps a downgrade 
is in order while they sort that out.

>A while back I RMA'd a 6000 that died a few days after we put it at a
>site. The replacement now refuses to route IP. I also have 6 more 6000's
>that showed a variety of ethernet weirdness at customer sites. One is so
>far gone that I can't get it to take a TFTP load over the ethernet. The
>usual symptoms from the rest are ethernet ports that just stop working.
>They just seem to stop sending and receiving packets. On a couple of
>them I can reset the router and have it run for a day before it happens
>again. A few of them don't work at all at customer sites but with the
>exception of the one that won't tftp, they all seem to work fine on the
>bench here.

There's too many people using Max 6000s for this to be endemic. 
Perhaps you have a duplex mismatch or 10/100 switches that are having 
trouble autosensing?

>Any suggestions other than "look for a new job?" I hear forestry is
>nice...

Nah. They might make you carry a GPS, and that's technology too. I 
think you want to build a home-made raft and just sail away. You can 
get PBS or whoever to pay for it if you film it. Just make sure 
someone else has responsibility for the camera, 'cause you just know 
that damn thing will be trouble, running on electricity and all... ;-)
-- 

Peter Lalor           Infoasis
plalor@infoasis.com   http://www.infoasis.com/

"Where's my burrito?" -- Homer
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